Support

Help center

Search the knowledge base or browse curated FAQs to master every mode inside Jogo Bonito Games.

Browse by topic or search for something specific.

Getting started

Install the app, pick your club colours, and learn how Jogo Bonito Games fits into your day.

How do I install Jogo Bonito Games?

Download the app from the App Store or Google Play, then sign in with your football email or create a free Unravel ID.

What happens on my first login?

We guide you through a two-minute setup that locks in your favourite leagues, time zone, and notification window.

When do challenges refresh?

Daily quizzes reset at midnight local time while live match modes unlock 90 minutes before the first scheduled kick-off.

Gameplay and scoring

Brush up on modes, streaks, and squad battles so every tap counts.

How are streaks calculated?

Streaks grow when you clear daily challenges on back-to-back days. Skip a day and your streak pauses, but it won’t reset until 48 hours pass.

What is Squad Clash?

Squad Clash is a weekly co-op mode where you and friends answer rapid-fire trivia. Earn stat boosts for every clean sweep.

Can I practice without affecting my stats?

Yes. Training Ground lets you replay any past puzzle in a no-pressure sandbox with instant hints.

Account and preferences

Stay in control of notifications, privacy, and how you appear to rivals.

How do I change my notification schedule?

Go to Settings → Alerts to choose matchday reminders, daily recaps, or mute everything during quiet hours.

Is my profile public?

By default only friends you follow can see your streaks. Toggle "Public Profile" in Settings to show up on the global leaderboards.

How do I report an issue?

Shake your phone on any screen to open Quick Feedback or email [email protected] for longer notes.

Troubleshooting

Fix sync issues, missing progress, or payments in just a few steps.

My stats look out of date. What should I do?

Pull to refresh on the Profile screen. If numbers still lag, log out and back in to trigger a full sync.

I can’t join a private league.

Confirm the invite code hasn’t expired and that you’re on the latest app version. Hosts can resend codes from League Settings.

Why was my payment declined?

Banks sometimes flag season pass renewals. Retry with the same card once, then contact your provider or switch to PayPal.